Detailed Course Outline
Module 1- Key Concepts
- Basic ITSI User Interface
- Key App Organizational Concepts
- Useful Add-ons and Apps
- Install ITSI Support Software
- Identify Add-on and App Dependencies
Module 2 – About Entities and Types
- Entity basics
- Entity Type basics
- Explore existing types
- Edit and create Entity Types
Module 3 – Creating and Importing Entities
- Manually creating entities
- Importing entities by search
- Entity management and retirement policies
- Delete or retire entities
- Monitoring entities
Module 4 – Service Plan
- Understanding service health scores
- Defining service dependencies
- Finding and using data for a service
- Compile a service plan
Module 5 – Key Performance Indicator Design
- Understanding KPIs
- KPI criteria and sources
- Defining KPI thresholds
- Designing a service's KPIs
Module 6 – KPI Base Searches
- Analyze a data environment
- Identify entity-oriented KPIs
- Creating Base Searches
- Understanding and using pseudo entities
Module 7 – Implementing Services
- Creating the ITSI service from the plan
- Create KPIs using base searches
- Configure KPI lag and backfill
- Set KPI importance
- Calculate service health score
Module 8 – Service Templates
- About Service Templates
- Create a template from a service
- Create a service from a template
- Create dependencies between services
Module 9 – Service Sandbox
- Understanding the Service Sandbox
- Creating a file for Sandbox import
- Import a Service Sandbox
- Create dependencies between services
- Perform a Service Health Score simulation
Module 10 – Using Thresholds and Time Policies
- Understanding static thresholds
- Configure KPI thresholds
- Use aggregate and entity-level thresholds
- Apply time policies to thresholds
- Create custom threshold templates
Module – 11 Machine Learning and AI in ITSI
- Understanding ML/AI-assisted threshold types and algorithms
- Configure adaptive thresholds
- Configure AI Recommended thresholds
- Create a custom adaptive threshold template
Module 12 – Predictive Analytics
- Define predictive analytics
- Train a predictive model
- Configure predictive analytics for services
- Configure alerting for predicted Service Health Scores
Module 13 – Anomaly Detection
- Understanding anomaly detection
- Configure anomaly detection for KPIs
- Alerts for Deep Dives and Notable Event Episodes
Module 14 – Multi-KPI Alerts and Correlation Searches
- Define Multi-KPI alerts
- Create Multi-KPI alerts
- Understanding Correlation Searches
- Describing existing Correlation Searches
- Defining a Correlation Search
Module 15 – Notable Event Aggregation Policies
- Define aggregation policy capabilities
- Modify the default aggregation policy
- Create a custom aggregation policy
- Describe Action Rules
- Understand third-party integration